Amazon to Institute Returns Policy in August

Amazon issued the following reminder to sellers of its new policy taking effect in August impacting seller-fulfilled orders and returns:

Starting August 16, 2021, as part of our Selling on Amazon policy, Amazon will automatically authorize US return requests that fall within Amazon’s return policy, including items where sellers filed requests to exempt SKUs from the Prepaid Return Label program. For returns of seller-filed SKUs that are exempt from the Prepaid Return Label program, sellers will continue to have the option to upload a merchant-paid label. Return requests that are out-of-policy or category-exempt will continue to be sent for manual authorization.

For international seller-fulfilled returns, you are required to provide one of the following return options:

- Returnless refund: Offer a full refund without requesting that the item be returned.

- Provide a domestic return option: Provide a local return address in the buyer's country.

- Provide prepaid international return shipping: Provide your own prepaid return mailing label for a return request from the marketplace in which you are selling.

Also starting on August 16, 2021, for international seller-fulfilled returns that do not follow the above policy, Amazon may refund the buyer on your behalf and charge the amount to your seller account.

You can find the full announcement along with seller reaction on Amazon Seller Central.

Comments (5) | Permalink