Read the report discussing how returns on Amazon and the policies being implemented intentionally place small businesses at a disadvantage:
Resale Platforms Need to Understand Amazon | Resale Report and Analysis for October 2021: Part 1
In this video I discuss shutting down my Amazon store for a second time in October 2021. I reopened the store in September, the previous month. I originally shut down my Amazon account in 2016. I explained in great detail how Seller Central Marketplace didn’t work well for a small business in a number of articles.
Against my better judgement I tried to give the platform another shot. The result was the same. The policies being implemented, on the sneaker side of things, can only work for companies with considerable sales and revenue. Amazon’s Refund-No Return and Refund at First Scan Policies allow the consumer to send back worn and damaged product leaving the seller holding the bag.
I discovered a method of offsetting the returns, which can take place up to 90 days after purchase. On the return page, use a picture of a damaged product and do a 100% restocking fee. Once the package is returned you can decide how much you want to refund the consumer. You only have a small window because as soon as the consumer gets the package scanned, they get a full refund. I hope this helps.
