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Sat Apr 1 2023 13:17:37

Amazon Sues Sellers for Filing False Takedowns against Rivals

By: Ina Steiner

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An Amazon seller was sentenced to prison 7 weeks ago in part for "ginning up" false allegations about competitors. The government alleged that one competitor was suspended from the Amazon Marketplace because of a false intellectual property (IP) complaint filed by the defendant and his coconspirators in what's known as the Amazon bribery case.

That makes this week's news of Amazon's civil lawsuits against bad actors whom it alleged filed false IP complaints against its sellers (known as false takedowns) even more notable.

In a press release announcing the actions, Amazon said the multiple bad actors had submitted thousands of false copyright infringement claims against Amazon's selling partners in an effort to have those sellers and their products removed from the Amazon store. "These false claims attempted to reduce customer choice, harm Amazon's selling partners, and damage the integrity of Amazon's store."

Amazon alleged that defendants first registered with its Brand Registry and then created fake, disposable websites, with product images scraped from the Amazon store, to use as false evidence when making thousands of claims that selling partners were violating their copyrights. Amazon noted that 700,000 brands are currently enrolled in Brand Registry.

"Bad actors may use this tactic as a way of attacking and fraudulently suppressing or altering listings for competitors' products so that consumers are more likely to buy the same products from the bad actors or their affiliates," Amazon wrote in its complaint.

In one lawsuit, Amazon alleged the defendant engaged a China-based organization to register trademarks in the US, a company that was sanctioned by the Commissioner of Trademarks for allegedly filing over 15,800 trademark applications using false, fictitious, or fraudulent domicile information and/or credentials.

Amazon alleged the defendant used a trademark application that the USPTO had terminated to gain entry to Amazon Brand Registry in 2021, and once approved, proceeded to launch "a broad campaign of 3,850 takedown requests" that claimed specified images in sellers' product listings infringed its copyrighted images.

The problem of false takedowns is not isolated to the Amazon marketplace. In Etsy's Transparency report released last year, it provided some insight into legitimate and illegitimate takedowns, reporting a 129% increase in the number of total intellectual property takedowns in 2021 compared to 2020. And, Etsy reported, "We rejected 18% of intellectual property takedown notices due to insufficient information, incorrect information, or other noncompliance under Etsy's policies, a 20% increase over 2020, indicative of our increased focus on preventing fraudulent and abusive takedown notices."

Ever since eBay launched its VeRO program in 1998, sellers have been using IP takedowns to protect their own intellectual property rights. But they have also had to battle fraudulent IP takedowns as well as overreaching reports filed by legitimate brands.

Sellers discussed the news of the four Amazon lawsuits on LinkedIn. One consultant wrote, "The weaponization of Amazon's often well intentioned policies is a standard goto for black hat players and terrrible for the industry. They teach the strategies in seminars in the light of day. I wish Amazon would do more, but alas at least doing something is better than nothing."

Amazon is charging the defendants with the following counts: Misrepresentation of Copyright Infringement; Breach Of Contract; Tortious Interference with Contractual Relationship; and Fraud.

What Amazon did not address: the fate of victims - sellers who were suspended from its marketplace or otherwise negatively impacted by false takedowns. It would be interesting to learn if Amazon has investigated that angle of the fraudulent activity.



Comments (8) | Permalink

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This user has validated their user name. by: Ric

Sat Apr 1 15:04:15 2023

I am betting Amazon and other marketplaces will do what they can to enrich themselves, but the chance that individual sellers who were wrongly taken down and their business disrupted or destroyed will never be considered let alone see compensation in the form of damages.

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This user has validated their user name. by: COVID-19

Sun Apr 2 02:24:56 2023

"What Amazon did not address: the fate of victims - sellers who were suspended from its marketplace or otherwise negatively impacted by false takedowns."

Those impacted sellers promptly became eBay sellers, that's what happened.

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by: Snapped This user has validated their user name.

Sun Apr 2 05:49:12 2023

Any seller ‘damaged’ by those takedowns proven fraudulent will likely have to document their own losses and pursue their own justice.  They would have to also prove individual impacts of any malfeasance or complicity if also alleged committed by Amazon in each case.  

That last may be harder to prove in the legal sense, as Amazon is compelled to act ‘in good faith’ respective of protecting claimed trademark and copyright.  

eBay VERO however, is different, because they sanction and endorse that ‘program’.  As OP noted, sellers are often victims of “overreaching reports filed by legitimate brands.”, at the very least.  Nothing is really known about how they vet and ‘qualify’ their VERO ‘partners’ either.  Or how ‘close’ their partnership might be, considering the ‘brand owners’ may have lucrative and less operationally cumbersome ‘deals’ with eBay for hosting their listings than Joe and Jane Average seller may be likely to enjoy.

It’s unlikely then, we shall ever see eBay undertake a similar action, effectively criticizing their own creation, and opening themselves up to suit for “.. Tortious Interference with Contractual Relationship”.

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by: AMogul This user has validated their user name.

Mon Apr 3 11:44:49 2023

Great, glad this is happening. I have been on the receiving end of these complaints for nearly two decades. I deal in close outs and sell a lot of bigger name brands. The latest trend with these bad actors is to buy items directly from third-party sellers and most likely competitors and file claims that the items are counterfeit. This happens exclusively on Amazon for myself. It’s almost isolated, but it has caused me to have those items blocked from my account. Amazon also requires you to acknowledge that you understand that you have engaged in this behavior. I refused to acknowledge this on the most recent complaints. Two of them in the past 6 months. Amazon called me about five weeks ago to discuss the matter and prompted me to log in and accept these complaints. I refused to do so citing that I would basically be admitting to committing a crime by allegedly engaging in the sale of counterfeit products. I stood my ground and said that I would be happy to terminate my 25 year old selling account. I explained to the rep that the complaints were from end users and were subjective in nature. I further commented that Amazon miss handled the complaints. I said that Amazon should have had the customer send the questionable items back to Amazon directly for verification. The woman still tried to convince me that accepting the complaints was appropriate. I of course disagreed. I asked her to have someone from the Amazon legal department contact me regarding the matter. She seemed to back down at that point.  So far there have been no repercussions from my refusal’s. They don’t hold my funds, and they have not suspended my privileges.

After reading this blog post. I wonder if I should consider any type of legal action. Honestly… I’m a tired old seller. Well, maybe not old. But after doing this for, close to 30 years, I am slowly moving on to greener pastures. I obtained my real estate license about five years ago. I am just about to the point where I might hang it up some days. But at the end of the day, I really do like selling stuff online. I certainly don’t wanna do it for my primary income anymore. But I can see this being viable as I continue to age. I am 12 years away from retirement age. And probably about 20 years away from where I want to actually retire.  I will keep on chugging for now.  

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by: bd greatbuys This user has validated their user name.

Mon Apr 3 13:00:08 2023

I'm sure amazon "will not" reopening the closed or inactive  asin or reopen account how  affected from that scame  even amazon know who got affected  

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by: Fruitylovesyou This user has validated their user name.

Tue Apr 4 19:10:34 2023

I always thought it was really stupid that the venue was the gatekeeper. I think it just makes it easier for brand holders and bad actors. Remember tabberone? Yeah we all learned oodles. Countersuit.  

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by: Fruitylovesyou This user has validated their user name.

Tue Apr 4 19:14:33 2023

Amogul  sorry that happened to you. Do they tell you who initiated the takedown?

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by: pace306 This user has validated their user name.

Wed Apr 5 14:42:55 2023

Classic "the pot calling the kettle, black"

While its good that Amazon is doing SOMETHING - they do it themselves and allow any maker to do it to - without providing 1 shred of evidence.

Of course if a seller is operating in bad faith - they deserve what they get (and how).

LMAO - big brave Amazon .......



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